Hang on a sec, I thought this was a RPG and you just made her look how you want ?
I guess this has something to do with the low amounts of people playing a female Shepard. I am surprised they haven't pulled it out of the game completely. Its not as though Shepard is your character, much like Hawk. Mass Effect 2 I would select a option and Shepard would do the complete reverse of where I was going, its not really a RPG, more of a on the rails JRPG-FPS with limited choices.